We’re Here to Assist You

Can I return or exchange an item?

Yes! We offer hassle-free returns within 14 days of purchase. Items must be in original condition with tags attached. Please refer to our Privacy, Return and Shipping policies for additional information regarding returns and exchanges.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options. Your transactions are always encrypted for security.

How to care for Ready to Wear products and handbags?

All RLLUXE Ready to Wear products have care instructions inside each product purchased. This ensures the best way to treat, wash and dry your favorite products and keep them in the highest quality just as you received them.

Please Note.

Failing to follow the proper care instructions can result in damage to some products. We cannot be held liable for any damage caused due to not following the proper care instructions.

Keep your bag looking flawless by storing it in a dust bag, avoiding direct sunlight, and cleaning it with a soft cloth when needed. All bags come with a 1-year manufacturing warranty. If the bag is determined to be defective due to a manufacturing issue, we will take care all repairs or replacements needed for your bag at no cost to you.

Please Note. Normal wear and tear is not considered a manufacturing defect and cannot be accepted as a warranty repair.

How can I track my order? – Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor its progress in real time. Please allow for order processing times based upon the processing and shipping descriptions at checkout. Order processing usually is 1-2 business days for all non-early order or preorder items in stock.